At Sophie Tinker, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we offer a return and refund policy under the following conditions:

1. Returns and Refunds Eligibility

  • We accept returns only for defective or damaged products. If your product arrives in a damaged condition or is defective, please contact us within 7 days of receiving your order to request a return.
  • All returned products must be unused, in their original packaging, and in the same condition as they were received.
  • Products purchased with Cash on Delivery (COD) are eligible for return only if the product is defective or damaged.

2. How to Return a Product

To initiate a return, please follow these steps:

  1. Contact us within 7 days of receiving your order at [email protected]. Provide your order number, a description of the issue, and clear photos of the damaged or defective product.
  2. Our team will review your request and send you instructions on how to return the item.
  3. Once your return is received and inspected, we will process the refund or replacement.

3. Refund Process

  • If your return is approved, we will process a refund for the purchase price of the defective or damaged item. The refund will be issued through the same method of payment used for the original purchase.

4. Shipping Costs

  • The cost of return shipping for defective or damaged products will be covered by us. If the return is due to customer error (such as ordering the wrong item), the customer will be responsible for return shipping costs.
  • Please ensure that the product is securely packed to avoid further damage during return shipping.

5. Non-returnable Items

  • Unfortunately, we cannot accept returns for items that are used, opened, or not in their original condition (unless defective).
  • Personalized or custom-made products cannot be returned.

6. Processing Time

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. This process may take 3-5 business days.
  • Once approved, your refund will be processed within 7-10 business days.

7. Contact Us

If you have any questions or need assistance with the return or refund process, please feel free to contact us at:

Email: [email protected]

We are committed to ensuring your satisfaction and will do our best to resolve any issues as quickly as possible.

Thank you for shopping with Sophie Tinker!