At Sophie Tinker, we strive to deliver your DIY crafting products in a timely and efficient manner. Below is our shipping policy to ensure you have the best experience while shopping with us:

1. Shipping Methods and Delivery Time

  • All orders are processed and shipped within 2-3 business days from the date of purchase, excluding weekends and holidays.
  • Once your order is shipped, you will receive a tracking number (if applicable) to track your order’s status.

2. Shipping Charges

  • Shipping charges are calculated based on the delivery address and order size. You will see the shipping cost during the checkout process before completing your order.
  • We offer standard shipping for all orders. Shipping fees will be displayed at checkout.

3. Cash on Delivery (COD) Orders

  • All orders are processed for Cash on Delivery (COD), which means you will pay for your products in cash upon delivery.
  • Please ensure you have the exact amount of cash available at the time of delivery to avoid delays.

4. Delivery Time

  • The estimated delivery time for your order will vary depending on your location.
  • Most orders are delivered within 5-7 business days after processing. However, delivery times may be longer depending on your specific location or any unforeseen circumstances.

5. Order Tracking

  • After your order has been dispatched, you will receive an email containing a tracking number (if applicable). You can use this number to check the status of your delivery.
  • If you do not receive tracking information, or if you experience any delays, please feel free to contact us at [email protected], and we will assist you.

6. Shipping Restrictions

  • We only ship to valid and complete addresses within our service area. Please ensure your shipping details are correct at the time of order.
  • We are not responsible for any delays caused by incorrect address information provided at checkout.

7. Shipping Delays

  • While we aim to fulfill all orders promptly, shipping delays may occasionally occur due to weather conditions, third-party shipping carriers, or other unforeseen circumstances.
  • If your order experiences any significant delay, we will notify you as soon as possible and assist in resolving the issue.

8. Lost or Damaged Items

  • If your package is lost or damaged during transit, please contact us within 7 days of receiving the tracking information or the estimated delivery date, and we will assist you in resolving the issue.

9. Contact Us

If you have any questions or concerns about shipping or delivery, please don’t hesitate to reach out to us:

Email: [email protected]